dgd99's Privacy Policy

dgd99 is a trusted and secure online casino and betting platform operated for players in Bangladesh. We believe that protecting the privacy of your personal information is an integral part of our responsibility. This privacy policy explains what information we collect, why we collect it, how it is used, and provides details about your rights.

By using the dgd99 website or creating an account, you are agreeing to the terms of this privacy policy. Please read this policy carefully. If you have any questions, contact our support team.

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dgd99 may collect the following types of information from you:

1.1 Registration & Account Information

We collect and store the information you provide when opening an account — such as your name, date of birth, mobile number, email address, and documents required for identity verification. This information is used to confirm your identity and keep your account secure.

1.2 Financial Transaction Information

During deposit and withdrawal processing, your payment method details (mobile numbers or account IDs for bKash, Nagad, Rocket, Upay) are collected. We store all financial information in a secure, encrypted environment.

1.3 Usage Information

Information about how you use the site — such as when you log in, which games you play, and how long your sessions last — is automatically logged. This helps us improve the quality of our platform and personalize your experience.

1.4 Technical Information

Your device type, operating system, browser type, IP address, and cookie data are collected automatically. This information is used to ensure the security of the site and to detect fraudulent activity.

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dgd99 uses collected information only for the following purposes:

• To verify your account and confirm your identity;
• To process deposits, withdrawals, and bonuses;
• To ensure platform security and prevent fraudulent activity;
• To inform you about games, promotions, and important account-related updates;
• To enforce responsible gaming policies and manage protection measures;
• To provide customer support and resolve complaints;
• To conduct analysis for improving the platform experience;
• To meet applicable legal obligations.

We never sell your information to third parties for commercial purposes.

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dgd99 may share information with specific third parties in limited circumstances and under strict confidentiality agreements:

3.1 Payment Service Providers

Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay to complete financial transactions. These third parties follow their own privacy policies.

3.2 Game Software Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi may receive limited technical data to ensure seamless gaming on the platform.

3.3 Legal Obligations

We may be required to share information with relevant authorities in response to court orders, valid requests from law enforcement agencies, or applicable legal requirements.

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dgd99 follows industry-standard technologies and processes to protect your information:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored in an encrypted and controlled environment.
• Access Controls: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: Our systems undergo security testing on a regular basis.
• Two-Factor Authentication: An additional verification layer is provided for account security.

However, complete security on the internet cannot be guaranteed. We therefore ask that you always keep your account password confidential and do not share it with anyone.

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dgd99 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help the website function properly.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, handle security authentication, and save language preferences.

5.2 Functional Cookies

These cookies are used to remember your preferences and provide a personalized experience.

5.3 Analytics Cookies

These cookies are used to analyze how users interact with the site and to improve the quality of the platform.

You can disable cookies by changing your browser settings, though this may limit some functionality of the site.

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dgd99 retains your information for the entire time your account is active and for a specified period after your account is closed. Certain information may be retained for longer periods as required by legal obligations, fraud prevention, and dispute resolution.

When the retention period ends, we securely delete your information or anonymize it in a way that cannot be reversed.

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You have the following rights regarding your personal information:

7.1 Right to Know

You can contact our support team at any time to find out what information we hold about you.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you have the right to request a correction.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted, though this request may be limited if there are legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications or other specific purposes.

To exercise these rights, please email [email protected] or contact our 24/7 live chat support.

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dgd99 is operated exclusively for adults (aged 21+). We do not knowingly collect any information from minors. If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us immediately.

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Some of dgd99's service providers may be located outside Bangladesh. In such cases, your information may be transferred internationally. We ensure that even during such transfers, your information remains under appropriate data protection agreements and a high standard of security is maintained.

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dgd99 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you by email or by posting a notice on the site. Continuing to use the platform after an update means you agree to the revised policy.

The latest version of this policy will always be available on this page. For your own security, please review this page regularly.

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For any questions, concerns, or complaints regarding this privacy policy, please contact our data protection team:

• Email: [email protected]
• Live Chat: 24 hours a day, 7 days a week
• Language: Support is available in both Bengali and English

We take all complaints seriously and work to resolve them as quickly as possible.