dgd99 Terms & Conditions

General Description & Acceptance

These terms and conditions ("Terms") govern the use of the dgd99 platform and all related services. When you visit the dgd99 website, create an account, or use any service, you are considered to have fully accepted these Terms.

These Terms constitute a binding legal agreement. If you do not agree with any of the terms, please refrain from using the platform.

Account Registration & Personal Information

To create an account at dgd99, you must provide accurate and complete information. We reserve the right to immediately close any account where false or misleading information has been provided.

Important account terms:

• Each person may create only one account. Creating multiple accounts may result in the forfeiture of bonuses and rewards.
• Your account login details (username and password) must be kept strictly confidential and must not be shared with anyone.
• You are fully responsible for all activity carried out through your account.
• If unauthorized access to your account occurs, you must notify the dgd99 support team immediately.
• We may request additional documents to verify the identity information you have provided.

Age Verification & Eligibility Requirements

dgd99 is a service for adults. You must be 21 years of age or older to use this platform. By registering an account, you confirm that you meet this age requirement.

We may request a national identity card or other valid documents for age verification at any time. Failure to prove your age may result in your account and associated balance being suspended.

Deposit, Withdrawal & Payment Policy

The following mobile banking methods are accepted for transactions at dgd99: bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300 and the minimum withdrawal amount is ৳800.

Deposit terms:

• The minimum deposit amount is ৳300 (the same for each method).
• Deposited funds are generally credited to the account instantly.
• Only payment methods registered in your own name may be used to deposit funds into your account.
• Deposits made through third parties are not accepted and such transactions may be rejected.

Withdrawal terms:

• The minimum withdrawal amount is ৳800.
• Withdrawal requests are generally processed within 5–30 minutes.
• Identity verification may be required before a withdrawal request is approved.
• Amounts subject to bonus wagering requirements cannot be withdrawn until those requirements are met.

Bonuses & Promotional Offers

dgd99 provides attractive bonus offers for its users. All bonuses are subject to specific terms and conditions.

Welcome bonus:

A 120% bonus on the first deposit is provided up to a maximum of ৳5,000. For example: if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200.

Wagering Requirement:

A 20x wagering requirement applies to bonus funds. For example: for a ৳1,200 bonus, a total of ৳24,000 must be wagered before withdrawal. The wagering requirement is calculated on the bonus amount only.

• Bonus funds may apply to specific games — this may vary depending on the offer.
• Claiming bonuses from multiple accounts is prohibited.
• If bonus abuse is suspected, dgd99 reserves the right to cancel the bonus and suspend the account.
• Special bonuses and cashback offers under the VIP program are subject to separate terms and conditions.

Fair Play & Prohibited Conduct

dgd99 is committed to ensuring a fair and transparent gaming environment. The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Exploiting any system error or vulnerability.
• Playing with the aid of automated software, bots, or any program.
• Using collusion or fraudulent strategies.
• Claiming the same promotion from multiple accounts.
• Money laundering or conducting any illegal financial activity.
• Threatening or harassing other users on the platform.

We reserve the right to investigate any suspicious activity and, where necessary, to notify the relevant authorities.

VIP Program & Loyalty Rewards

dgd99's VIP program has five tiers. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

VIP tier is determined based on your activity and participation on the platform. More benefits unlock as you reach higher tiers. VIP benefits are always subject to these Terms and any applicable promotional terms.

Responsible Gambling & Self-Limits

dgd99 is deeply committed to responsible gaming. We believe that entertainment should be enjoyed in a controlled manner.

You can take the following steps on your own:

• Set daily, weekly, or monthly deposit limits.
• Request a temporary break or self-exclusion.
• Restrict access to specific game categories.

If you feel that gambling is having a negative impact on your life, please contact our support team. Visit our responsible gaming page for more details.

Privacy & Data Protection

dgd99 gives the highest priority to protecting your personal information. The platform uses SSL encryption technology to keep all your information secure.

Full details of how your data is collected, stored, and used can be found in our privacy policy. By using the platform, you are also consenting to this policy.

• We do not sell your information to any third party.
• Limited information may be disclosed where required to comply with legal obligations.
• You have the right to request access to, correction of, or deletion of your data.

Account Suspension & Termination

dgd99 reserves the right to suspend or close any account without notice in the following circumstances:

• Breach of any provision of these Terms.
• Evidence of fraudulent or illegal activity.
• Providing false information or failure to verify identity.
• Not meeting the age requirement.
• Accessing the platform from an unauthorized region.

You may also request to close your account at any time through the support team. Any verified balance is withdrawable before account closure, however bonus balances will be cancelled if wagering requirements have not been met.

Limitation of Liability

dgd99 is not liable for:

• Losses caused by technical issues, server outages, or network failures.
• Actions of third-party payment providers.
• Service disruptions caused by unforeseen circumstances (force majeure).
• Changes in service quality from game providers.

All games are operated by third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.). The outcomes of these games are determined through Random Number Generator (RNG) technology and dgd99 has no control over this in any way.

Dispute Resolution & Customer Service

For any dispute or complaint, please contact our customer service team first. We aim to resolve all matters fairly and promptly.

The dgd99 support team provides assistance in both Bengali and English, seven days a week, twenty-four hours a day. Contact us through the following channels:

• Live Chat: available directly on the platform, 24/7.
• Email: [email protected]

Right to Amend Terms

dgd99 reserves the right to change, revise, or update these Terms at any time. Users will be notified of significant changes via email or through a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated Terms. We therefore recommend visiting this page regularly.

Entire Agreement

These Terms, the privacy policy, and the responsible gaming guidelines together constitute the entire agreement between dgd99 and the user. This supersedes any prior oral or written understanding between the parties.

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will remain fully in effect.

If you have any questions about these Terms, please contact us at: [email protected]